On the fly back to the US, I had to transfer in Lima, Peru to an American airlines flight, their partners, only to have the flight cancelled and be sent at the airport back and forth to claim a flight of my own either in Lan Chile (being completely ignored) or another American flight.
I still don't get the correct compensation and can't find where I must claim the offer of a ticket with a smaller value that it cost this inconvenience.
I received a small offer to be compensated. You can find it by typing Facebook/LANdenuncias. I found a page on Facebook that is working on putting together a petition for all mistreated consumers to sign against LAN. Not only did they not answer my question but moreover they try to sell me some products like one-way tickets for tourists which absolutely useless. We appreciate the opportunity to provide an explanation and we hope to serve you on-board our flights in the near future." With the South America AirPass, when foreign travelers fly internationally to the region, they can buy one-way tickets to the destinations operated by LAN Airlines and its affiliates, making the most of their experiences at accessible prices. Also, LAN and its affiliates offer convenient products for foreign travelers to the region. To this respect, we would like to inform that the fare structure with lower fares for residents and foreign traveler is designed to make travel more affordable for more people. "LAN Airlines Customer Relations Committee acknowledges receipt of your e-mail regarding the fares published by LAN. So my question is yet not answered by anyone and I think we consumers have the right to know how this Airline comes up with all these irregular fees. And they do not charge non-resident fees in CHILE. I wanted them to explain on what grounds they were charging tourists but again their response was very vague. That could even be considered by some discrimination. If you are a tourist, the fee should be equal for all no matter what country you come from. I also noticed that depending on what country website you are, the prices increase for the same exact national flight. I tried finding out on what legal regulations were they following but I never got an accurate response by LAN. I am determined to get a resolution and compensation for this awful treatment we have received. Any suggestions would be greatly appreciated. They also asked me to fill in a complaint form on their website. If I was to hang up on a customer in Sabre customer support I would have been fired on the spot. One week left before the return flight needs to be changed and no resolution yet.
Compensation is expected with this case for sure. Now here we are, 6 hours struggling to get a call back as we have spent a fortune on phone calls today and got so stressed. oh yes, the first agent asked us to sort this out at the office in Uruguay BUT we are in England!! I have never dealt with such incompetent staff in my life. I am on their Facebook page now (both TAM and LAN) asking for an immediate resolution. I know for a fact that a date change can be done over the phone through the GDS quite simply. LAN then informed me I would have to travel to Heathrow airport to amend the problem that they created themselves.
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